What is VOIP?

These days, many small businesses are looking for ways to cut costs. There is an old saying that “A penny saved is twice got”. VOIP is a great way to save a lot more then a penny. But what is VOIP?

VOIP stands for Voice Over Internet Protocol”. What this means is that with a VOIP system, you are using the internet to make phone calls instead of a traditional telephone service over copper wires.

Switching to VOIP Can Save You A Lot of Money

VOIP for your SWFL businesshttps://sjctech.com/wp-content/uploads/2017/11/VOIP-for-your-SWFL-business.jpgVOIP services usually have a much lower cost for both domestic and international calls. They also require less expense in setting up and wiring for a multi line phone system. Another benefit of VOIP phone systems is that they usually come with options that cost extra when using traditional phone services.

How much can you save with VOIP services? According to a Tech.Co study, you can cut initial costs for a business phone system by up to 90%, and you can reduce the cost of calls by around 40%. That is more then a few pennies got.

VOIP Is More Convenient and Can Make You More Productive

Most VOIP systems have video calls, conference calls, and even video conference calls included in their service. This helps you make sure your team is on the same page even when they are not in the same building. In addition, with many VOIP services, you can log into your account and use your service even when you are not at the office. This means you can make and receive calls from your office number using your tablet or laptop when you are out of town. You can even access your voicemails from other devices, and in some VOIP services will transcribe your voicemails and send them to you as emails or text messages.

VOIP Has Several Added Features

We can’t emphasize enough the amazing features you get with VOIP at substantially cheaper rates then you get with a real phone service.

Many systems also have a “Find me / Follow me” call routing system where the VOIP system will forward your calls to a list of other numbers before sending the caller to voice mail. For example, you may have your office phone ring twice, then on the third ring, your home phone will ring, and then on the fifth ring, the call will go to your cell phone. If you don’t answer any of them, the call will go to voicemail that can then be transcribed and texted or emailed to you.

Inbound / outbound call detail reports are another great feature of some managed VOIP systems. Data is important to running a small business, and your VOIP system can send you detailed reports that let you view details of your call history, including rate centers, duration, originator, destination, and cost.

Advanced call screening is an often overlooked feature of a good VOIP system. You can set up your system to automatically forward certain callers (like your spouse) to your cell phone, or forward other callers (like a nagging salesman) to voicemail.

Most VOIP systems will also have an auto attendant that allows callers to choose from extensions when calling in a main number (to talk to Bob, press 001…) and hold music which is shown to reduce clients hanging up when on hold.

If you want to save some money while bring your SWFL small business into the future of communications, call SJC Tech and we can go over with you all the options you may need to make you and your team more productive for less money.

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